Category: Prescriptions

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS Service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

• If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
• You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
• You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

• don’t want to go to your GP practice every time to collect your repeat prescription.
• collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

• don’t get prescriptions very often.
• pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

• A pharmacy.
• A dispensing appliance contractor (if you use one).
• your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser.For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Benefits to You.

• If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost.
• Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it’s near home, work or the shops.
• You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you.

To order your Repeat Prescription:

• Telephone us on 0207 834 4721 during opening hours
• Register an online patient account with us and log into your account to place an repeat prescription order using the order prescription section.

Important Notes

We strongly recommend you request your repeat prescription a minimum of 5 working days before you run out of your medication.

If you have less than 2 days supply, please contact your surgery directly and ask for an urgent prescription to be issued to us.

If you are a regular patient with us and have been consistently receiving your medication from us, we may be able to provide an “emergency supply” (For certain medication only and at the discretion of the responsible Pharmacist on duty). Please speak to the Pharmacist about this.

Order your Repeat Prescription online with us and we will arrange to collect your Repeat Prescription from your Doctors’ Surgery and you can either collect your medication in store or have them delivered to your home or work address (subject to restrictions) free of charge (local addresses only).

Please select the delivery option when ordering online or ask a member of staff when ordering by phone or in store.

The Doctors’ Surgeries we can collect from include:

SURGERY NAME	SURGERY ADDRESS
Victoria Medical Centre	22 Upper Tachbrook Street, London, SW1V 1SN
Marven Medical Centre	44-50 Lupus Street, Pimlico, London, SW1V 3EB
Belgravia Surgery	24-26 Eccleston Street, London SW1W 9PY
Belgrave Medical Centre	13 Pimlico Road, London, SW1W 8AN
The Millbank Medical Centre	20 Page Street, London, SW1P 4EN
Dr Hickey Surgery	3 Arneway Street, London, SW1P 2BG

How it Works

1. Click the Button Above.
2. Login or register your details for a Repeat Prescription Manager account
3. Select the medication your require from your repeat prescription list.
4. Select the Delivery or Collection option.
5. Your medication will usually be ready in around three working days.

Collection Details:

Please allow at least three working days from the time of ordering before collecting your medication from the Pharmacy.

Delivery Details

If you have opted for FREE home delivery, this may take an extra day. If you would like us to deliver to you on a specific day (subject to availability) Please contact us to organise this with a member of our team.

Important: Although the delivery service is free, if you normally pay the NHS prescription charge, you will be required to pay this to the Pharmacy delivery driver. The Pharmacy delivery driver can only accept payment by cash, and has a limited amount of change. To see the latest prescription charges please see here.

Other Information

If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the Surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.

Possible reasons for not being able to organise your repeat prescription:

• The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
• The request may be refused if your are ordering too early.
• You Surgery has not received notification from you that we are your nominated Pharmacy (If you have completed the online EPS nomination we will organise this with the surgery for you.)

Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.

Repeat Dispensing

We can dispense Repeat Dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information please contact us or ask a member of our Pharmacy Team